We want you to feel confident subscribing to Pulsar. This policy explains how cancellations and refunds work.
1. Free plan
The Free plan is free of charge. No payment is taken and no refund is applicable. You can delete your account at any time from account settings.
2. Paid plan cancellation
You can cancel your Pro subscription at any time from your account's billing page. Cancellation takes effect at the end of the current billing period. You retain Pro features and quota through that period; after it ends, your account automatically reverts to the Free plan limits.
3. Refunds
7-day first-purchase refund
If you are dissatisfied with your first paid month, email [email protected] within 7 days of the initial charge and we will refund 100% of that month's subscription fee. This offer is limited to one refund per customer, per lifetime.
Subsequent months
After the first month, subscription fees are non-refundable. We do not pro-rate or refund partial months on cancellation. Your subscription remains active until the end of the paid period.
Service outages
In the event of a material, prolonged Service outage attributable to us, we may, at our discretion, issue a credit or partial refund. Model-provider outages upstream of our infrastructure are not covered.
4. Chargebacks
Please contact us before initiating a chargeback. Fraudulent chargebacks may result in account suspension and collection of the disputed amount plus any fees.
5. Statutory rights
Nothing in this policy limits statutory consumer rights you may have under applicable law (including rights of withdrawal under EU/UK law for digital services).
6. Contact
Billing support: [email protected]